Policies and Feedback
On this page you will find all of our Polices and Procedures that are relevant to the delivery of support as well as our feedback and complaints forms. There are also Easy-Read versions of the policies that are currently being developed and will be uploaded and included to this page as they are completed.
All individual policies and forms can be downloaded as PDF files by clinking the links provided. Therapeutic Link appreciates all and any feedback that is provided and will endeavor to respond to any complaints received within 5 business days.
Entry and Exit Procedure for Clients
Important information about how we organize and provide supports, including how service agreements are made, our responsibilities to our clients, and how we protect participants rights
What informed consent is as well as our responsibilities regarding obtaining consent
How we protect and handle your personal information
Information about how to provide feedback and make a complaint
How we manage the intake process for new clients, as well as how we support the end of our clinical involvement including the transition to alternative services if required
What will be included in our Service Agreements as well how they are created and reviewed with your input
This policy provides clear guidelines about how our supports are delivered to you
How we protect and handle your personal information
What informed consent is as well as our responsibilities regarding obtaining consent
Our responsibility and commitment to uphold and protecting the rights of those that we work for
A form that you can download, complete, and sent back to use detailing any feedback or complaints that you may have. We endeavor to respond to any feedback that we receive within five business days
Opening Hours
Monday 8am–6pm
Tuesday 8am–6pm
Wednesday 8am–6pm
Thursday 8am–6pm
Friday 8am–6pm
Suite3/800 Old Princes Highway,
Sutherland NSW 2223
(02) 9064 3849